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Shipping & Returns

Returns Policy

At gemsquares.com, we believe in our relationship with our clients, and therefore put a lot of stock in what you say. We’ve done our job when we hear from you that our service, our product, and our timely presentation were more than satisfactory: we need to know that you and your loved ones are thrilled. We strive to respond specifically to every order, to address your questions helpfully, to keep your needs in mind.

Every order comes in a little gift box, and that’s just one of the ways we try to show we care. Overall, we want to provide you with a wide selection of classic and exciting gemstones and jewelry options. Despite the fact that each order is custom made for you, our jewelry comes with a 30-day money back guarantee.

You may return items within 30 days of delivery for a full refund. However, you will have to pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

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When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.